Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.



Our E-Liquids contain Propylene Glycol as a part of their ingredients. Propylene Glycol is used in everyday use and is considered food safe. Do not ingest the liquid directly or have prolonged contact with skin. Keep out of reach of children. Exposure to the E-Liquids can lead to serious injury and death. Urban Cloudz Limited are in no way responsible for the misuse and abuse of its products by you the consumer. Our E-Liquids do not contain nicotine.


The Nic Shot products contain nicotine. Nicotine, however is an addictive toxin and self-administration is entirely at the users own discretion and risk. Please make sure that you carry out specific research.



By placing an order on the website you agree that you have read our shipping details and are happy to accept the terms stated.



The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Urban Cloudz Limited. The collective work includes works that are licensed to Urban Cloudz Limited. Copyright 2017, Urban Cloudz Limited ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Urban Cloudz Limited or purchasing Urban Cloudz Limited products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Urban Cloudz Limited or to purchase Urban Cloudz Limited products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Urban Cloudz Limited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Urban Cloudz Limited used in the site are trademarks or registered trademarks of Urban Cloudz Limited

Warranty Disclaimer

Urban Cloudz Limited does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Urban Cloudz Limited does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Limitation of Liability

Urban Cloudz Limited shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Urban Cloudz Limited has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that an Urban Cloudz Limited product is mistakenly listed at an incorrect price, Urban Cloudz Limited reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. Urban Cloudz Limited reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Urban Cloudz Limited shall issue a credit to your credit card account in the amount of the incorrect price.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Urban Cloudz Limited without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Urban Cloudz Limited may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Urban Cloudz Limited


Your use of this site shall be governed in all respects by the laws of England. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Urban Cloudz Limited products) shall be in the Courts located in England. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Urban Cloudz Limited products must be commenced within one (1) year after the claim or cause of action arises. Urban Cloudz Limited's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Urban Cloudz Limited may assign its rights and duties under this Agreement to any party at any time without notice to you.


Participation Disclaimer

Urban Cloudz Limited does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Urban Cloudz Limited is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Urban Cloudz Limited reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Urban Cloudz Limited in its sole discretion.


You agree to indemnify, defend, and hold harmless Urban Cloudz Limited, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

For Non-Faulty Goods

Under consumer contracts regulations you have the right to cancel your order 14 days after purchasing. Please read our policy in full below.

If you have had a change of heart you must return the item to Urban Cloudz Limited unused and in its original condition and packaging within 14 days for a refund. Non-faulty products will be refunded after return and inspection by Urban Cloudz Limited. Returned product must include all parts, accessories, instructions and packaging, etc. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.

You are required to email us should you wish to return the item(s) purchased. If the goods are non-faulty you are responsible for the return postage. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.


Returns Policy


We regret that we cannot accept returns when:

· The packaging or any of the individual product components, has been unsealed or soiled or used.
· The non-faulty product does not arrive at Urban Cloudz Limited in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.

For Faulty Goods
If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be reported to Urban Cloudz Limited by e-mail before 3.00pm the next working day following receipt.
When returning faulty items we ask you to return goods yourself. On receipt Urban Cloudz Limited will reimburse the costs incurred providing the goods are found to be faulty. Urban Cloudz Limited will pay you a reasonable* postage amount for the return of the product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery).

· Please obtain a proof of postage costs so we can reimburse you the full amount.

* Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £10 please e-mail for authorisation.


·         If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.


After receipt of your goods we aim to issue refunds within 14 working days via the method that you paid originally.